End-of-Shift Report Generator

RK Inbound Calls

📁 Choose RK Inbound Calls file (.xlsx)

RK Emails Sent

📧 Choose RK Emails Sent file (.xlsx)

RK Cases Raised

📋 Choose RK Cases Raised file (.xlsx)

RK Agents (comma-separated)0 agents

MK Inbound Calls

📞 Choose MK Inbound Calls file (.xlsx)

MK Cases Raised

📝 Choose MK Cases Raised file (.xlsx)

MK Agents (comma-separated)0 agents

Outbound Calls

📞 Choose Outbound Calls file (.xlsx)

Open Cases

📋 Choose Open Cases file (.xlsx)

Unallocated Cases

📋 Choose Unallocated Cases file (.xlsx)

CASES RECEIVED AND CLOSED

📊 Choose CASES RECEIVED AND CLOSED file (.xlsx)

Open cases over 48 hours CS

⏰ Choose Open cases over 48 hours CS file (.xlsx)

Web Daily Productivity

🌐 Choose Web Daily Productivity file (.xlsx)

Email cases open over 48 hours

📧 Choose Email cases open over 48 hours file (.xlsx)

Outbound Calls

📞 Choose Outbound Calls file (.xlsx)