End-of-shift report generator

Enable only the sections you need. Each section is fully independent — generate a report for any combination.

Click a section header to enable it. Sections left unchecked will be skipped in the report. You can enable any combination.

RK line of business
Inbound calls · emails sent · cases raised
Optional
Inbound calls
Drop .xlsx or click to browse Inbound call data
Emails sent
Drop .xlsx or click to browse Email activity data
Cases raised
Drop .xlsx or click to browse Cases this shift

Agents

Paste from Excel/CSV (comma, tab, or newline separated) or add one at a time
MK line of business
Inbound calls · cases raised
Optional
Inbound calls
Drop .xlsx or click to browse Inbound call data
Cases raised
Drop .xlsx or click to browse Cases this shift

Agents

Paste from Excel/CSV (comma, tab, or newline separated) or add one at a time
MK emails
Emails sent · cases closed
Optional
Emails sent
Drop .xlsx or click to browse Outbound emails
Cases closed
Drop .xlsx or click to browse Closed cases
Start of shift
Outbound calls · open cases
Optional
Outbound calls
Drop .xlsx or click to browse Outbound call log
Open cases
Drop .xlsx or click to browse Open case backlog
No sections enabled yet